Using Customer Journey Mapping to Build a Loyal Customer Base and Cheering SectionAs discussed in the blog, Customer Journey Mapping Starts with Walking in your Customer’s Shoes, we covered many of the benefits of why mapping out your customer’s journey through your...
We're nearing the 3-year anniversary of HCL Commerce's acquisition of WebSphere Commerce from IBM. Since 2019, HCL Commerce has steadied the platform on a path to success, collecting feedback from valued customers and partners, to foster cutting-edge continuous...
Since HCL acquired WebSphere Commerce from IBM in 2019, it’s been exciting to see continuous innovation focused on the HCL Commerce platform. BlueSky Commerce continues to receive positive feedback from its HCL Commerce customers, especially those who have upgraded or are in the process of upgrading to Version 9 (V9).
V9 was introduced at IBM as modernization in architecture, ultimately leading to many other benefits for IT and marketing groups. HCL has taken V9 from the early days of being a “new technology” to a proven and stable eCommerce solution trusted by the world’s largest enterprises with the most complex needs to seamlessly innovate through their eCommerce businesses.
BlueSky helps guide its HCL Commerce customers through each juncture – starting with the development of a strategic plan to address things like V9 migration timing, cost and ROI, selection and slotting in other complementary solutions like an OMS or CMS, and more. BlueSky has executed many HCL Commerce V9 projects, including migrations from V7 and V8 and net new implementations on V9. Furthermore, BlueSky was the first business partner to execute a V9 project. Here is what one BlueSky and HCL Commerce customer had to say at the conclusion of our project:
“As I wrap up the week, I thought I would send you a quick note, thanking you and your teams for doing a fabulous job completing our project! From what I’ve heard, this project was delivered on time, on budget, and on-scope. In other words, a fantastic success! Great work! We appreciate your partnership and look forward to our continued success together.”
VP of Information Technology, High-End Office & Home Furnishings Brand
BlueSky also works very closely with the HCL product development team to stay aligned on new releases and provide a feedback loop from clients directly to HCL. BlueSky is an experienced HCL Commerce business partner whose expertise is in understanding consumer-driven journeys and purchasing behaviors. The best practices BlueSky leverages to implement complex projects provide another level of trust and transparency, which drives proven and profitable results.
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