Welcome to this month’s BlueSky Featurette where we dissect a feature of the HCL Commerce platform or in this case, a feature that is coming soon! HCL is introducing an open-source customer data platform (CDP) called “Signals” to be included in the HCL Commerce...
Welcome to this installment of BlueSky’s featurette series, where we break down a feature of the HCL Commerce platform. HCL continues to push the envelope when it comes to adding new functionality to the Commerce platform. This featurette highlights their newest...
Few things are now as critical to your business’ success as marketing enters the Experience Era, where customers demand a compelling experience at every touch point and marketing channel.
Managing that experience well is your only hope of earning your buyer’s preference and, yes, credit cards.
“By 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.”
GARTNER
With that in mind, IBM unveiled its Journey Designer platform on September 24. The basic platform is available at no cost, with a more advanced version bundled with the IBM Marketing Cloud in October.
Put simply, IBM’s Journey Designer enables marketing teams to create, refine, and visualize customer journeys and shared goals for dozens of priority segments. With this tool, once siloed marketing-channel owners can now collaboratively plan their interactions within the context of the customer’s experience, leading to relevant, cohesive communication across all channels–both online and offline.
Drag and drop. IBM’s Journey Designer is as simple as texting, pointing, and clicking.
Watch a brief demo video below:
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Below is a snapshot of where Journey Designer fits between IBM’s Marketing Cloud and Marketing Solutions frameworks.
As with the forthcoming Journey Analytics and Universal Behavior/Data Exchange (UBX), Journey Designer is a shared capability between the two frameworks, and will be available to anyone, regardless of the software solutions they use.
Lucky for you, IBM’s goal is to enable Journey Designer to integrate with any platform in the future.
Ready for a test drive?
Get your free IBM Journey Designer account here.
BlueSky’s unmatched commerce expertise allows us to help our clients understand how to utilize omnichannel and business solutions to reach, attract, engage, and grow customers.
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