May 20, 2019
If you’re thinking about migrating from Magento Commerce 1.x to Magento Commerce 2, you may have seen our post to help provide you with a plan to prepare for the future quickly and efficiently. Now, you’ll want to make sure you have all bases covered with this checklist – the next step to fast-track your business and position it for growth.
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The customer experience (CX) is truly about understanding what drives your customer behavior and designing experiences that build loyalty. One powerful framework to guide this understanding is Maslow’s hierarchy of needs. While traditionally applied to human psychology, it also serves as a strategic lens for examining the various stages of a customer’s journey, highlighting what customers need and expect at every touchpoint.