Insights

IBM WebSphere Commerce V8: greater functionality, customer engagement, and insights

j
By BlueSky Commerce
}
10.02.2015
Outsourcing Header

BlueSky Commerce Blog

Featured

Related Posts

5 Challenges of B2B eCommerce

It is no longer acceptable to offer a sub-par B2B shopping experience. Businesses have B2C-like expectations for a purchasing experience to be executed with ease, personalized to their needs, and include an accurate view of what is available and when it will be...

read more

HCL Commerce Featurette: Signals CDP

Welcome to this month’s BlueSky Featurette where we dissect a feature of the HCL Commerce platform or in this case, a feature that is coming soon! HCL is introducing an open-source customer data platform (CDP) called “Signals” to be included in the HCL Commerce...

read more

Have Questions?

Get In Touch

About the Author

BlueSky Commerce

BlueSky Commerce

Blending strategy, technology, marketing, and talent expertise to create solutions that fuel your business.
View BlueSky's Latest Articles:

Follow Us

IBM WebSphere Commerce V8: greater functionality, customer engagement, and insights

IBM WebSphere Commerce-powered stores are about to get a heck of an upgrade.

As IBM releases its WebSphere Commerce V8.0 enhancements, merchandisers can expect a richer, easier experience for users on both sides of their online stores: marketers and buyers.

In a nutshell, the V8 release enables increased business agility, greater customer insights, and on-the-fly response to customer needs.

New Capabilities Highlights:

  • WebSphere Commerce’s Management Center is updated to use Dynamic HTML (DHTML) and the open source Spring Framework, making it much easier for developers to customize tools in Management Center.
    • The new user interface now supports Safari. The old version was Open Laszlo and utilized Flash, so it didn’t jive with Safari. That’s no longer the case.
  • Commerce Insights delivers business analytics in a single view, embedded with store pages, products and categories. From there, merchandisers can easily spot which products are selling well (or not), and take direct and immediate action (like editing product information right from the Insights screen).
    • Per IBM’s announcement, Commerce Insights will be delivered as a software as a service (SaaS) offering “that can be used with your on-premises or on-cloud deployment of IBM WebSphere Commerce V8.0.”

Ibm websphere commerce v8: greater functionality, customer engagement, and insights

Go from insight to action with IBM Commerce Insights

  • A new Customer Service functionality enables customer service reps to view exactly what customers see and perform key actions on behalf of the customer. This will be offered for both the Professional and Enterprise editions.
    • IBM has also simplified the migration process, providing multiple migration paths to V8 with the goal of eliminating downtime altogether.

As a reminder, here’s how the IBM WebSphere Commerce family of products breaks down:

IBM WebSphere Commerce V8 will be available on November 30. For a detailed description of the V8 release and capabilities, access IBM’s official announcement here (PDF version available). Meanwhile, stay tuned for more updates from our team here at BlueSky Technology Partners — a market leader in IBM Commerce solutions.

Start the Conversation

BlueSky’s unmatched commerce expertise allows us to help our clients understand how to utilize omnichannel and business solutions to reach, attract, engage, and grow customers.

Related Posts

HCL Commerce Featurette: Marketplace

HCL Commerce Featurette: Marketplace

Welcome to this installment of BlueSky’s featurette series, where we break down a feature of the HCL Commerce platform. HCL continues to push the envelope when it comes to adding new functionality to the Commerce platform. This featurette highlights their newest...

Talent:  Benefits of Hiring Talent Acquistion

Talent: Benefits of Hiring Talent Acquistion

Ten Benefits of Outsourcing Recruitment to a Third Party In today’s competitive market, finding the specific talent that meets your company’s requirements is more difficult than ever. It’s also no secret that hiring new employees can be costly, time-consuming, and...