BlueSky JourneyIndex Experience Audit
Reveal the truth behind your customer journeyOur proprietary audit maps friction, emotion, and opportunity across your digital experience, so you can build better journeys that convert.
What is the JourneyIndex
A Strategic Experience Audit for Real Customer Insight
Our BlueSky JourneyIndex goes deeper than traditional analytics. It reveals the emotional and behavioral dynamics shaping your digital experience—from first impression to repeat engagement. You’ll receive competitive benchmarks, qualitative insights, and a roadmap to drive customer-centric growth.
Why It Matters
Most Customer Pain Points Aren’t Tracked – They’re Felt
In today’s omnichannel world, customer loyalty is built—or lost—in a hundred small moments. However, most brands only track what they can see, not what customers feel.
Getting a clear, documented view of your journey and your competitors’ is critical not only for marketing and customer experience but also for making the right business and technology decisions.
Whether you’re launching a new site, upgrading your platform, or rethinking your growth strategy, JourneyIndex gives you the insight you need to align your roadmap with what customers truly need.
Designed to Support Your Unique Strategy
How It Fits Into Your Business
This is the audit expense you can’t afford not to include. It informs smarter decisions, stronger experiences, and higher ROI.
Standalone Audit
Identify CX gaps and loyalty drivers without committing to a full project.
Discovery Input
Use JourneyIndex to guide replatforming or upgrades with confidence.
Strategic Planning Tool
Inform growth, retention, or omnichannel goals with real behavioral insights.
What You Get
From Hidden Gaps to Actionable Insights
Deliverables that drive change:
✔️ End-to-end online journey mapping
✔️ Friction and emotion tracking
✔️ Competitive benchmarking
✔️ Visual documentation and scoring
✔️ Prioritized action plan (CX, UX, Platform)
Tailored for Visionary Teams
Is JourneyIndex Right for You?
Whether you’re navigating a platform upgrade, planning a redesign, or proving the value of CX investments, JourneyIndex is built to support smart, strategic moves. If any of the scenarios below sound familiar, this audit will deliver the clarity and confidence you need.
Digital Transformation & Migration
For brands preparing to shift platforms or undergo major digital upgrades—and want their next move grounded in customer truth.
Redesign or Conversion Strategy
For teams rethinking user flow, messaging, or design—and seeking behavioral insight to guide effective changes.
Cross-Team Alignment
For stakeholders across business, marketing, and IT—looking to unite around a shared view of the customer journey.
CX/UX Investment Validation
For organizations needing data-backed proof points to support and prioritize experience-focused initiatives.
Why BlueSky?
We See What Others Miss
We don’t just observe the journey, we understand what drives it. BlueSky Commerce brings together technical expertise, customer experience strategy, and business logic to uncover what traditional analytics often miss. JourneyIndex is how we help you see what your customers feel—and build experiences that actually work.
Let’s Find Your “Aha” Moments
Turn Hidden Friction Into Lasting Loyalty
Book a 30-minute consult to see how our JourneyIndex experience audit can guide your next move—from platform planning to customer experience optimization.