Using Customer Journey Mapping to Build a Loyal Customer Base and Cheering SectionAs discussed in the blog, Customer Journey Mapping Starts with Walking in your Customer’s Shoes, we covered many of the benefits of why mapping out your customer’s journey through your...
We're nearing the 3-year anniversary of HCL Commerce's acquisition of WebSphere Commerce from IBM. Since 2019, HCL Commerce has steadied the platform on a path to success, collecting feedback from valued customers and partners, to foster cutting-edge continuous...
Are you struggling with real-time inventory visibility? According to a study published in RIS News, 72% of retailers agree that omnichannel inventory management is a major factor in meeting their company’s financial goals; however, many struggle to do this well. Why?Â
Legacy systems like ERPs, eCommerce platforms, Warehouse Management Systems (WMS), etc. weren’t originally built to provide real-time inventory updates. That’s where an Order Management System (OMS) comes in.Â
If you would like to learn more about how an OMS can help you scale your business to meet the inventory visibility demands of today’s customers, download this article from Fluent Commerce and BlueSky Commerce.Â
BlueSky’s unmatched commerce expertise allows us to help our clients understand how to utilize omnichannel and business solutions to reach, attract, engage, and grow customers.
Is managing inventory a constant challenge for your business? A single view of inventory will help reduce stockouts, increase inventory availability and average order value, reduce markdowns, and ultimately drive sales. All of this can be accomplished with an OMS. ...
Why does a buyer spend the time to load up their cart just to abandon it? Could it be you don't have a clear path to purchase on your website, and maybe the customer just threw in the towel out of aggravation? A Customer Journey Map could be just what you need to...
Welcome to this month’s installment of BlueSky’s Featurette series, where we select a feature of the HCL Commerce platform to highlight. This month we will be focusing on capabilities within the HCL Commerce platform that enhance search engine optimization or SEO...